Booking Information

Booking Information

BOOKING INFORMATION

You can book tickets for any show online or over the phone.

All tickets are sold subject to our full Terms and Conditions. Our T&Cs include our no refund policy (unless a show is cancelled or rescheduled).

BOX OFFICE OPENING HOURS

PHONES: Tuesdays and Thursdays 12:00pm – 2:00pm

ONLINE: Anytime

For telephone bookings please call 020 3859 7166

BOOKING PROTECTION

You can now purchase ticket protection to ensure a worry-free booking with Selladoor Tickets.

From traffic delays, illness, adverse weather conditions, strikes, accidents and more, it’s easy for you to apply for a refund.

From just £2 per ticket, you can add booking protection and feel safe knowing you can claim a refund. Just add to the basket when you check out!

GROUP AND SCHOOL BOOKINGS

If you are booking on behalf of a group of friends, family or co-workers, please contact our Box Office team, as there may be special discounted prices available for you.  Our team will assist you to secure the best prices and the best seats for your group.

School bookings can be made via the Box Office. Some performances will have special Schools tickets available, which may be limited. Where Schools tickets are not available, group rates will apply thereafter.

We have general risk assessments of the theatre available and welcome site visits prior to your trip if required.

For Groups and Schools inquiries, please email selladoor.tickets@selladoor.com 

ACCEPTED PAYMENT METHODS

  • Debit and Credit Cards (Visa, Mastercard, and Maestro)
  • Cash
  • Selladoor Theatres Gift Vouchers
  • Theatre Tokens

Please note that personal cheques are not accepted at the Box Office.  Please note, we do not accept American Express.

ACCESS AND ASSISTANCE

Selladoor Tickets offers complimentary tickets to Essential Carers for visitors with a disability. When booking your tickets please let us know how we can make your visit easier. We may ask you to let us know us know some further details to ensure that we’re able to give you the best assistance we can and put in to place the appropriate safety measure for evacuation procedures.

Please contact the box office for further details. selladoor.tickest@selladoor.com

Guide and assistance dogs are allowed in to most venues with open arms and a fresh bowl of water. Please check with the venue directly.

For those with dementia, we offer support to ensure your visit is as welcoming as possible. We are happy to arrange a visit to familiarise yourself with the venue. We’re also able to identify some seating areas which may help with your visit. Please contact us to discuss anything we can do to assist with your experience.

CONCESSIONS

Where offered, concession ticket prices apply to those listed below
  • Disabled
  • Under 16 years old
  • Full-time students
  • Keyworker

Only one concession is available per ticket, and appropriate identification may be required upon request.

COLLECTING TICKETS

Tickets will largely be delivered to you by email, however on some occasions tickets may be available to collect from a Box Office or collection point. At some events we may ask your name to check you off a patron list.

To ensure secure collection of tickets at the Box Office, you will be asked for the surname the tickets were booked under and the order ID.

You may also be asked to confirm personal details of the person who booked the tickets. It is not necessary to present a booking confirmation when collecting, although this can help to make collection more efficient during busy periods.

Where offered, we can post your tickets to the address registered to the card used during your booking.  Postage of tickets is an additional £1 per order.

LOST TICKETS

If you have lost tickets we can reprint for you upon proof of purchase on the day of the performance only.

SAFETY AND SECURITY

Your safety is our number one priority and on occasions, there may be some additional security measures in place when you visit us.

We will do our very best to keep any inconvenience and disruption to a minimum but would ask for your patience and understanding.

If you notice anything suspicious when visiting, please do not hesitate to report your concerns to a member of staff, security or the police.